HANPEACH
art
About
Hello! We are a small business that specializes in anime-style art.Hanpeach is owned by two sisters who grew up watching anime together, and creating art has always been a huge passion for us. With one sister managing the business, and the other sister drawing the art, we aim to share our art with people all over the world!Thank you for supporting the life we dreamed of as children ♡
Portfolio
commission
Commissions are currently closed. More information will be posted once they are re-opened!
Contact
Feel free to contact us for any questions or inquiries!
Shop - Terms of service
This Terms of Service Agreement ("Agreement") is entered into between the Artist and Customer.
1. Order Changes & Cancellation
We do not accept changes or cancellations once an order has been placed.
2. Incorrect Shipping Address
The customer is responsible for inputting the correct shipping address at checkout.
3. lost packages and tracking
Hanpeach is not responsible for packages that may become lost in transit. We are responsible for your package only up until the point it is picked up by the mail carrier.We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages, or contact the mail carrier to submit a claim.We are unable to track untracked sticker-mail and are not responsible for lost orders.
4. returns and exchanges
We do not accept returns/exchanges. Hanpeach is not responsible for any products lost or damaged during shipping. If you received a damaged package, please contact the shipment carrier to file a claim.If you receive a broken item, please contact [email protected] with your name, order number, and a photo of the item in the condition you received it.Please save all packaging materials and damaged goods before filing a claim.
commission - Terms of service
This Terms of Service Agreement ("Agreement") is entered into between the Artist and the Client for the commission of an artwork ("Work"). By commissioning the Artist, the Client agrees to the following terms:
1. Engagement
a. Client provides clear and complete requirements and expectations upfront, including reference materials or assets before Work begins.
b. Client grants to the Artist non-exclusive rights to observe and replicate Client's own character design and reference material for the use of the Work.
c. Client warrants that the character design and reference material provided to the Artist are legally obtained and authorized for use by the Client.
d. Client warrants that they have the authority to enter this agreement, be the point of contact and is solely responsible for decisions and approval during the process.
e. Artist strives to perform to the best of their ability in good faith and warrants Work is 100% original according to Artist's best knowledge.
f. Artist may use commercially licensed, copyright-free and/or educational materials, assets and/or tools.
g. Artist warrants that they will not copy or heavily reference unauthorized materials.
h. Artist reserves the right to refuse projects or requests based on content, subject, or other reasons.
i. - Artist defines scope of work, features, price, deliverables, and other details for the project in a proposal in a format according to Artist discretion which may include private message through Discord, Twitter, Instagram, Google document, or Email. The details set forth by the Artist shall be agreed upon by the Client before work begins.
2. Content restrictions
a. Artist will not create content that is explicit, offensive, or inappropriate.
b. Specific restrictions include but are not limited to mechs, explicit adult content, or copied styles. The Artist reserves all rights to reject any commission request.
3. Timeline and process
a. Work completion requires 3 weeks minimum, and may take up to 6 months depending on each project.
b. Timeline depends on commission type, complexity, and workload.
c. Client should plan launches and streams accordingly.
d. Artist provides progress updates and seeks Client feedback voluntarily.
e. Final deliverables are provided by Google Drive.
f. If there are any delays and adjustments to timeline, the Artist will inform the Client.
g. Clients must first agree to delays and amendments to timeline exceeding 1 month through standard communication channels.
h. Clients have the right to request refunds 1 month after deadlines if Work has not been delivered and there was no agreed upon amendment to the timeline.
4. revisions
a. One revision allowed per item shown to the Client during the process.
b. After line art, only minor revisions are allowed.
c. Additional charges for excessive revisions may be required.
d. Revisions may affect progress and timeline.
5. communication
a. Ongoing communication and discussion will occur throughout the project, including work in progress, idea generation and collaboration, situational updates, and more.
b. Communication channels may include Discord, Instagram, or Twitter private messages, a dedicated commission Discord server, Kofi, Etsy, or others according to Artist discretion.
c. Artist response time may vary, up to one week in order to provide better or more concrete updates.
d. The Artist and Client agree to discuss relevant matters concerning the project. Both parties have the right to decline other topics of discussion.
6. rights & usage
a. Artist Rights
i. The Artist retains copyright, ownership, redistribution and intellectual property rights, which includes but is not limited to displaying, advertising, or printing the Work and work in progress on websites, social media, portfolios, public broadcast channels (i.e. Twitch) and more.
b. Client Rights
i. Clients receive exclusive, non-transferable usage rights to the Work for personal use. Refer to Section 6.c. for commercial rights.
ii. Personal use means: display on social media accounts for promotional purposes with no direct monetization, such as profile pictures, banners, and posts; print and framing in personal spaces; display as part of designs on websites and channels, excluding use in content of these websites or channels.
iii. Client must not claim Work as their own and must credit Artist using their social tag/username/link at the instance of display of the Work or permanently on their websites, social media profiles, broadcast channels and so on.
iv. Client must not edit or modify Work in any way without prior permission from the Artist.
c. Commercial Rights
i. Commercial usage rights are not included unless specified in the commission type or listing on the Artist's websites, or as agreed upon.
ii. Commercial rights means usage of Work on streams, videos and other content, or any monetized instances, or selling or reselling Work to another party, as a part of any product, or on another platform.
iii. In the case of design work for the definition of the Client's brand identity such as character design, logo design, and more, intellectual property rights of the designs are exclusively granted to the Client for use, production and modification purposes, commercial or personal.
iv. Usage of Work for AI (artificial intelligence) tools, platforms or programs; ML ( machine learning) tools, platforms or programs; AI or ML training; NFT; blockchain; or other for-profit platforms/purposes, is strictly prohibited.
v. Additional charges will be required for commercial usage if not included, typically 2x of the original cost.
7. payments & fees
a. Invoices, proposal or payment link will be sent to the Client when Artist is ready to begin work. Clients must not send money before these requests for payment from the Artist.
b. Invoices must be paid within 72 hours or the project may be cancelled.
c. Prices are in USD, and paid via Kofi, PayPal, or methods as provided by the Artist.
d. Prices may vary or change depending on complexity, requirements and/or additional requests.
e. Once Work has begun or payments have been made, the Client acknowledges Work and deliverables are digital and there are no physically shipped goods to receive.
f. Client warrants they will not issue chargebacks and the refund policy mentioned below will be followed.
8. CANCELLATION & REFUNDS
a. If Client requests cancellation, a partial to full refund may be provided if 48 hours has not passed from the time of the request.
b. No refunds are possible after work begins unless initiated by the Artist and except for circumstances due to the Artist as detailed in 8.c. and Section 3.
c. If Artist cannot complete work or there are delays as detailed in Section 3 for unforeseen reasons, the Client may be eligible for a full refund. If work done up to this point is accepted and used by the Client, the Artist will provide a partial refund according to the amount of work complete.
9. CONFIDENTIALITY
a. The Artist and Client acknowledges that information and materials that are provided to either party (including but not limited to personal information, technical information, marketing plans, payment information, or sensitive business information) outside of the development of Work, that will not be visible to the public, shall be considered confidential information and shall not be disclosed to any other party without prior written permission from the owner of this confidential information.
10. indemnification
a. Client indemnifies Artist against claims, losses, damages, and expenses related to Work usage by the Client, breach by the Client of the Agreement, or third-party claims.
If Client's rights and the terms of this agreement are violated or the Work is not delivered as agreed, due to Artist negligence, Artist will work to remedy the situation first according to the terms aforementioned and otherwise to the satisfaction of the Client.
11. acceptance
a. Client is 18+ and legally able to commit to an agreement or has a legal guardian to make this agreement on their behalf.
Agreement date is upon first inquiry/communication or first transaction. (or by use a digital signature program for a more legally binding and enforceable agreement if the Artist does choose to)Note: Businesses, agencies, groups and other organizations should contact the Artist to discuss arrangements in more detail.